We provide a digital self-service experience for IT and non-IT services with mobile GUI for operators, native mobile application for end users, virtual agents, social collaboration, ChatOps – driven by machine learning, analytics, and automation – based on Opentext SMAX technology.
The area of automated testing of functionality and performance of applications increases their efficiency, ensures higher reliability and faultlessness of this software in their real operation, when the customer needs to rely 100% on the final product.
Increasing the efficiency of business processes by automating them and minimizing routine tasks performed by people. Solving the problem of staff shortages through the use of IT robots. Use the intelligence and creativity of your people for activities that require human skills.
We help you to transform your IT organization from a cost function to a value creator by simplifying and automating IT operations. Using AIOps, incoming data is analyzed, alerting you to potential trouble and remediating – before impacting business. All of it based on Opentext OpsBridge technology.
We provide Knowledge Management tools which give managers the ability to arm executives, marketers, salespeople, and customer service representatives with the organization’s top resources and help them work more efficiently. You will increase productivity and reduce time employees searching for info.
We provide tools for E2E views of your servers, storage, LAN and SAN. The tools will save your money in operations monitoring by predicting utilization bottlenecks in virtualized environment, by policy-based alerts, by views of overall health status of systems, by special capacity reports and forecasting features.
At the November workshop “Explore Service Desk functions that drive your IT forward” we will showcase how the modern Service Desk SMAX from OpenText can streamline IT process management and support your organization’s digital transformation. You will gain insights into the possibilities of automation, standardization, and process integration within IT services. Join us and get inspired by practical demonstrations that will help simplify the daily work of your teams.
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ITSM is your engine for efficiency, not a roadblock. Together with OpenText, we'll reveal how the SMAX platform and AI can eliminate manual routines and reduce your reliance on expensive consulting. Discover through practical use cases how to achieve hyper-efficiency and truly automated IT.
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Discover how to truly take control of your IT infrastructure – from the lifecycle of configuration items, through uncovering Kubernetes architecture, to transforming your CMDB into a powerful tool for reporting and analysis. You will also learn to anticipate the impact of changes through advanced Impact Analysis and leverage OData for open access to your infrastructure data. This workshop connects practical use cases for effective IT management and optimization.
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