Articles and workshops | INTEDO – Optimization of IT services

How to customize SMAX service desk features without writing a single line of code?

Today's servicedesk operates in the era of IT service management, where speed, flexibility and user experience play a key role. We will show you how to effectively customize processes and user interfaces without the need for programming using the OpenText Service Management platform. Join our workshop to see a solution that can respond to new customization requirements in a matter of hours and where it is possible to build a new module the next day.

Service Desk and Application Development Lifecycle

Explore how mobile applications accelerate ticket processing and how the Service Desk becomes an integral part of the entire application development lifecycle, from project through release and change management, with effective integration into DevOps and the management of test management.

Integrating IT, the SMAX Way

Do you want to transform your IT Service Management? Our workshop "Integrating IT, the SMAX Way" showed you how to connect key systems and automate processes for maximum efficiency and transparency. You gained practical insights into SMAX integrations with tools like MS Teams, SAP, Azure DevOps, and PowerBI, enabling you to streamline communication, asset management, and task automation. Discover how SMAX can elevate your ITSM to a new level.

Transforming IT Service Management at CD Cargo

In today’s fast-paced, technology-driven landscape, effective IT service management is crucial for maintaining competitiveness and ensuring high customer satisfaction. Without a robust system to manage requests, incidents, and changes, organizations face increasing challenges in keeping up with rapid innovation and growing demands. Recognizing these challenges, ČD Cargo chose to implement OpenText™ Service Management (SMAX) to optimize its IT processes and enhance overall ICT operations.

IT Asset Mastery: Managing Infrastructure with SMAX

Our May workshop focused on achieving comprehensive oversight of your IT assets. You learned how to implement software and hardware asset management using OpenText tools and gain a complete overview of your IT infrastructure.

Unlock seamless Change Management in your Service Desk

The organized workshop focused on gaining insights into an effectively implemented change management process, enabling the minimization of risks, accelerated change implementation, and improved overall IT service quality.

Unlocking SMAX: Real-World Solutions for ITSM

During the workshop, we dove deep into the key functionalities of SMAX Service Desk that streamline work for users, resolvers, and administrators alike. We shared practical tips on accelerating day-to-day IT service management.

SMAX and Artificial intelligence

Do you know how to enable your ITSM department to make a revolutionary leap? At our workshop, you discovered how Artificial Intelligence (AI) will transform the way you work. SMAX, in combination with AI, allows you to automate routine tasks, improve the accuracy of ticket classification, and provide faster, more efficient support to your users. We demonstrated how AI can transform your data into valuable knowledge and how to reduce IT service costs. The future of ITSM is here!

Master ITIL Excellence with SMAX

During our recent workshop focused on ITIL standards within SMAX, we delved into critical operational challenges. Key discussion points included strategies for effectively resolving outstanding requests and reported incidents, enhancing the overall quality of service delivery, and ensuring comprehensive visibility into requests and reported defects to boost employee efficiency. Furthermore, we explored methods for rapid and effective process automation, ensuring full adherence to ITIL methodologies across core processes such as Request Management, Change Management, and Incident Management.