Articles and workshops | INTEDO – Optimization of IT services

SMAX and UCMDB Help Meet Cybersecurity Requirements

You may already have tools that can significantly support compliance with cybersecurity requirements – the key is to use their full potential. During the workshop, we will show how OpenText SMAX and UCMDB can support the requirements of NIS2 and the Czech Cybersecurity Act (ZoKB) and where existing ITSM processes can be taken further.

The Difference Between IT Service Management and Enterprise Service Management

Do you often hear the acronyms ITSM and ESM, but aren’t quite sure what the difference between them actually is? Although they sound similar and are based on the same principles, the scope of their application within a company varies fundamentally. Read on to find out how these approaches help streamline service management not just in IT, but across the entire organization.

A Self-Service Portal People Actually Use

The gateway to IT is the service portal or the Service Desk interface for end users. Whenever users need something from IT, they are essentially asking themselves: “How quickly and easily can I get this done today?” They should not have to think about where to write or whom to call. Is your service portal attractive and intuitive enough for users?

Benefits of Using IT Asset Management

Are you losing track of which laptops, servers, or software licenses your company actually uses? The solution is IT Asset Management. Find out how this approach helps you optimize costs, strengthen security, and gain complete control over your IT assets.

Take Control of Your IT: Comprehensive IT Infrastructure Management

Take control of your IT infrastructure. In this workshop, we demonstrated how to connect Asset Management and Configuration Management, obtain high-quality data from multiple systems, and automate the management of hardware, software, licenses, certificates, and other IT and non-IT assets across the organization

Monitoring → Incident: How to Avoid Overloading the Service Desk

We held a Monitoring → Incident workshop where we demonstrated how to connect monitoring, incident management, and automation so that the Service Desk is not overwhelmed by unnecessary alerts. We showed how to route incidents to the right teams, suppress false tickets during planned maintenance, and use automated diagnostics and remediation.

What’s New in OpenText Service Management Versions 25.4, 26.1, and 26.2

New versions of the OpenText Service Management platform push the boundaries in integrations, user interface, mobile security, and automation. Find out how organizations can manage IT services more efficiently, accelerate request resolution, and unify key processes.

Change Management Without Slowing Down Operations

How can you manage changes in your IT environment without slowing down operations or increasing risk? The Change Management Without Slowing Down Operations workshop presented practical approaches to planning, approving, and implementing changes with a strong focus on stability and efficiency. We looked at how to set up processes that enable faster innovation without negatively affecting day-to-day business operations.

The New ITIL 5 and What Has Changed Compared to ITIL 4

The IT world is constantly evolving, and with it, best practices. The arrival of the ITIL 5 methodology represents the next evolutionary step in service management. What new features does it bring compared to the previous version, ITIL 4, and why should you care? Find out how artificial intelligence and a broader enterprise scope are changing the rules of the game.