We provide a digital self-service experience for IT and non-IT services with mobile GUI for operators, native mobile application for end users, virtual agents, social collaboration, ChatOps – driven by machine learning, analytics, and automation – based on Opentext SMAX technology.
The area of automated testing of functionality and performance of applications increases their efficiency, ensures higher reliability and faultlessness of this software in their real operation, when the customer needs to rely 100% on the final product.
Increasing the efficiency of business processes by automating them and minimizing routine tasks performed by people. Solving the problem of staff shortages through the use of IT robots. Use the intelligence and creativity of your people for activities that require human skills.
We help you to transform your IT organization from a cost function to a value creator by simplifying and automating IT operations. Using AIOps, incoming data is analyzed, alerting you to potential trouble and remediating – before impacting business. All of it based on Opentext OpsBridge technology.
We provide Knowledge Management tools which give managers the ability to arm executives, marketers, salespeople, and customer service representatives with the organization’s top resources and help them work more efficiently. You will increase productivity and reduce time employees searching for info.
We provide tools for E2E views of your servers, storage, LAN and SAN. The tools will save your money in operations monitoring by predicting utilization bottlenecks in virtualized environment, by policy-based alerts, by views of overall health status of systems, by special capacity reports and forecasting features.
Do you know which services put the greatest workload on your Service Desk? Which types of incidents keep recurring, and how do their volume and resolution times change over time? The Service Desk collects data on these questions every day. Connecting SMAX and Power BI via OData makes it possible to combine and analyze this data and gain a broader view of IT service performance from SLA compliance and workload to long-term trends.
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Service Desk agents spend a significant amount of time searching for information, rewriting responses, and assigning tickets. Specialized AI agents can take over these routine activities, freeing experts to focus on tasks where their experience and expertise are truly indispensable.
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You may already have tools that can significantly support compliance with cybersecurity requirements – the key is to use their full potential. During the workshop, we will show how OpenText SMAX and UCMDB can support the requirements of NIS2 and the Czech Cybersecurity Act (ZoKB) and where existing ITSM processes can be taken further.
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