We provide a digital self-service experience for IT and non-IT services with mobile GUI for operators, native mobile application for end users, virtual agents, social collaboration, ChatOps – driven by machine learning, analytics, and automation – based on Opentext SMAX technology.
The area of automated testing of functionality and performance of applications increases their efficiency, ensures higher reliability and faultlessness of this software in their real operation, when the customer needs to rely 100% on the final product.
Increasing the efficiency of business processes by automating them and minimizing routine tasks performed by people. Solving the problem of staff shortages through the use of IT robots. Use the intelligence and creativity of your people for activities that require human skills.
We help you to transform your IT organization from a cost function to a value creator by simplifying and automating IT operations. Using AIOps, incoming data is analyzed, alerting you to potential trouble and remediating – before impacting business. All of it based on Opentext OpsBridge technology.
We provide Knowledge Management tools which give managers the ability to arm executives, marketers, salespeople, and customer service representatives with the organization’s top resources and help them work more efficiently. You will increase productivity and reduce time employees searching for info.
We provide tools for E2E views of your servers, storage, LAN and SAN. The tools will save your money in operations monitoring by predicting utilization bottlenecks in virtualized environment, by policy-based alerts, by views of overall health status of systems, by special capacity reports and forecasting features.
Do you want to transform your IT Service Management? Our workshop "Integrating IT, the SMAX Way" will show you how to connect key systems and automate processes for maximum efficiency and transparency. You'll gain practical insights into SMAX integrations with tools like MS Teams, SAP, Azure DevOps, and PowerBI, enabling you to streamline communication, asset management, and task automation. Join us and discover how SMAX can elevate your ITSM to a new level.
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Our May workshop focused on achieving comprehensive oversight of your IT assets. You learned how to implement software and hardware asset management using OpenText tools and gain a complete overview of your IT infrastructure.
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In today’s fast-paced, technology-driven landscape, effective IT service management is crucial for maintaining competitiveness and ensuring high customer satisfaction. Without a robust system to manage requests, incidents, and changes, organizations face increasing challenges in keeping up with rapid innovation and growing demands. Recognizing these challenges, ČD Cargo chose to implement OpenText™ Service Management (SMAX) to optimize its IT processes and enhance overall ICT operations.
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