Master ITIL Excellence with SMAX

During our recent workshop focused on ITIL standards within SMAX, we delved into critical operational challenges. Key discussion points included strategies for effectively resolving outstanding requests and reported incidents, enhancing the overall quality of service delivery, and ensuring comprehensive visibility into requests and reported defects to boost employee efficiency. Furthermore, we explored methods for rapid and effective process automation, ensuring full adherence to ITIL methodologies across core processes such as Request Management, Change Management, and Incident Management.

Practical Demonstrations: Use Cases in Action

 

Use Case: From Request to Resolution Without Human Intervention

No more waiting for requests to be fulfilled! In our workshop, we demonstrated how Service Management Automation X (SMAX) can automatically resolve your requests. Imagine submitting a request and the system immediately providing a solution. This is the future of IT services that we brought closer to you.

Use Case: Automatic Device Reconfiguration Upon Incident Occurrence

Tired of manual interventions for every security incident? We showed you how to automate this process. Thanks to automatic device reconfiguration, you can save time and resources that would otherwise be spent on troubleshooting.

Use Case: Reducing the Risk of Security Change Deployment

Do you want to ensure that security changes in your IT infrastructure proceed smoothly and without complications? At the workshop, we presented a solution that minimizes the risks associated with deploying new security measures. Through automation and thorough testing, we can ensure your data is secure and your systems remain stable.

Use Case: Increasing Request Resolution Efficiency Using a Knowledge Base

Do you want to boost the efficiency of your IT department? We demonstrated how, by leveraging a knowledge base and automation, we can significantly reduce the time needed to resolve requests. This means more time for your IT specialists to tackle more complex problems and innovate.

Use Case: Quickly Determine What Software Your Employee Has on Their PC

Are you fed up with manual software inventory? We showed you how our solution allows you to automatically discover what software is installed on each device, without any manual effort. With an intuitive interface, you can easily obtain the necessary information and generate clear reports.

Use Case: Optimizing Inventories Beyond Just IT Assets

Last but not least, we presented how our solution not only automates and accelerates the inventory process but also opens the door to the future of intelligent asset management. By integrating with the SMAX Service Desk, you can easily create requests for maintenance, repairs, or replacement of inventoried items and track their entire lifecycle. Automated notifications allow you to anticipate future needs and optimize costs. All of this leads to more efficient and proactive management of your assets.