Building on our successful 2024 workshop series, we're excited to continue with in-person sessions at OpenText premises.
We invite you and your colleagues to our IT Service Management workshop series planned for 2025, in collaboration with OpenText.
We kicked off the series on January 28th with a workshop on ITIL and its Standards in SMAX. What did you learn?
- How to effectively resolve outstanding requests and reported incidents.
- How to improve the quality of services provided.
- How to ensure clarity of requests and reported errors, and increase employee efficiency.
- How to quickly and effectively leverage process automation while remaining ITIL-compliant for processes like Request Management, Change Management, and Incident Management.
