Professional Service Desk and Efficient Management of IT and Non-IT Services

During the workshop held on August 22, 2024, we demonstrated how to streamline business processes and enhance user satisfaction using a professional SMAX Service Desk. We showcased how to effectively manage requests, incidents, and changes, and improve communication between IT and other departments.

We focused the workshop on these topics:

What is a Service Desk and why do we need it? – Explaining the fundamental principles and the benefits that implementing a Service Desk can bring to an organization.
Why choose Service Management Automation X (SMAX)?
We demonstrated how quickly and efficiently user problems can be resolved, and how to improve business processes and user satisfaction.
Last but not least, we looked at how straightforward SMAX integration can be with other systems within an organization or with third parties, thereby ensuring a comprehensive solution for service management.