Integrating IT, the SMAX Way

Imagine a Service Desk operating like a perfectly synchronized orchestra – that's precisely what we showed you at our "Integrating IT, the SMAX Way" workshop.

This workshop was tailor-made for specialists seeking effective ways to connect and automate their IT processes. We presented practical use cases that will transform your service desk into the central nervous system of your IT environment.

At the workshop, we focused on the following key integrations and use cases:

• SMAX & Microsoft Teams:

  • We showed you how to streamline communication – from creating tickets directly in MS Teams to automatic notifications in MS Teams channels, keeping the entire team informed.

• SMAX & SAP Asset Management (AM):

  • You saw how to automatically ensure consistent data by transferring information from asset records directly into the SMAX configuration database.

• SMAX & SAP Solution Manager (SOLMAN):

  • Mutual synchronization of requests and incidents between SMAX and SAP Solution Manager will ensure no information is lost.

• SMAX & Azure DevOps:

  • Discover how to unify your Service Desk and development – implementing internal changes in DevOps, fully managed and synchronized from SMAX, for more agile IT.

• SMAX & OData:

  • Display key Service Desk data in central reporting tools on Microsoft and SAP platforms for strategic decision-making.

• SMAX & Artificial Intelligence (AI):

  • Learn how AI increases the efficiency of your Service Desk and provides intelligent support.

• SMAX & Operations Orchestration (OO) – Azure:

  • Automate complex processes – from new employee onboarding and automatic ticket creation via SoapUI, to user creation in Azure, user group assignment, and even creating user access on Linux.

• UCMDB & SCCM:

  • Discover hardware and software configurations on all company desktops and keep your configuration database up-to-date for a perfect overview.