How to customize SMAX service desk features without writing a single line of code?

Today's servicedesk operates in the era of IT service management, where speed, flexibility and user experience play a key role. We will show you how to effectively customize processes and user interfaces without the need for programming using the OpenText Service Management platform. Join our workshop to see a solution that can respond to new customization requirements in a matter of hours and where it is possible to build a new module the next day.

 

How to customize SMAX service desk features without writing a single line of code?

 

We invite you to a workshop where you'll learn how today's service desks operate in the era of IT service management, where speed, flexibility, and user-friendliness play a key role.

 

What you will learn:

  • How SMAX Studio works and what customization options it offers
  • How to use dynamic forms and modify the user interface
  • How to manage ticket workflows without the need for programming
  • How to integrate the service desk without coding
  • How administrators and process managers can respond to changes more quickly and independently
  • Tips on how to shorten the implementation time of new requirements and increase user satisfaction

 

Who the workshop is for:

  • Service desk administrators who want greater control over the system without relying on developers
  • Process managers looking for agile tools to manage change and improve services

 

Come get inspired and see how your team can take IT service management to the next level—quickly, efficiently, and without code.

 

Register HERE