How to customize SMAX service desk features without writing a single line of code?
We invited you to a workshop where you learned how service desks operated in the era of IT service management, where speed, flexibility, and user-friendliness played a key role.
What you learned:
- How SMAX Studio works and what customization options it offers
- How to use dynamic forms and modify the user interface
- How to manage ticket workflows without the need for programming
- How to integrate the service desk without coding
- How administrators and process managers can respond to changes more quickly and independently
- Tips on how to shorten the implementation time of new requirements and increase user satisfaction
Who the workshop was for:
- Service desk administrators who want greater control over the system without relying on developers
- Process managers looking for agile tools to manage change and improve services
