Improve Efficiency by Automating ITSM with SMAX

ITSM is your engine for efficiency, not a roadblock. Together with OpenText, we'll reveal how the SMAX platform and AI can eliminate manual routines and reduce your reliance on expensive consulting. Discover through practical use cases how to achieve hyper-efficiency and truly automated IT.


ITSM is no longer just about ticket management and routine work. Do you want your organization to use IT Service Management as a true engine for efficiency and stop relying on expensive external consulting? Join our workshop "Improve Efficiency by Automating ITSM with SMAX" where we'll show you how. Through concrete use cases—ranging from AI-powered documentation analysis for immediate cost savings and autonomy, to automating employee onboarding, and intelligent incident resolution linked to the CMDB — you'll gain practical steps on how to fully utilize the SMAX platform and transform your ITSM into an agile, cost-effective service.

 

What use cases do we have prepared for you:

  • Incident Resolution linked to the CMDB
  • Software Defect Resolution in relation to Release
  • From Idea and Solution Proposal to Change Implementation
  • Leveraging Smart Analytics in Incident Resolution
  • Automation of the Employee Onboarding Process
  • AI-Powered SMAX Documentation Analysis: Eliminate Costly Consulting and Accelerate Solution Finding