The workshop is intended for everyone who wants to better understand how the Service Desk supports effective IT process management and helps organizations achieve greater agility, transparency, and security. Through real-world scenarios, we will demonstrate how various ITSM areas can be integrated into a unified ecosystem using the SMAX platform from OpenText.
What to expect:
- Employee onboarding including automatic request creation
- Test Management: Managing the test lifecycle within the Service Desk
- Release Management based on changes resulting from requests, incidents, and problems
- Service Desk–supported Change Management in SAP
- Efficient management of pre-approved changes
- Service Desk–driven accelerated resolution of security incidents
