As part of the complementary program, we will focus on practical demonstrations of ITSM processes, presenting how they operate in real environments. We will show how processes such as incident, request, and change management can be effectively managed, and how well-designed processes can deliver real value to organizations and their users.
We will also introduce selected Enterprise Service Management (ESM) processes and their application beyond the traditional IT environment. Visitors can look forward to process demonstrations from areas such as transportation, car rental services, and reservation systems, illustrating how ITSM principles can be successfully applied across the entire organization.
The demonstrations will also include the use of artificial intelligence and working with materials and requirements arising from NIS2. In addition, we are preparing a quiz competition with attractive prizes, offering space not only for fun but also for informal meetings and discussions with our specialists.