Service Desk & AI

We wrapped up 2025 with a workshop focused on connecting the Service Desk and artificial intelligence: participants gained insights into the practical use of AI for faster ticket processing and automation of routine tasks, while we showcased how AI supports a multilingual environment and simplifies documentation creation.

This year, we took IT operations to the next level – and closed the year with a workshop that connected the Service Desk with the latest possibilities of artificial intelligence: you saw firsthand how AI is transforming the daily work of IT teams and how it can be applied in your own organization.

At the workshop, we focused on practical scenarios you face every day:
• Smart ticket sorting powered by AI
• Efficient support in a multilingual environment with AI
• Streamlined record handling and elimination of manual administrative tasks using AI
• AI-driven generation and maintenance of documentation