Unlocking SMAX: Real-World Solutions for ITSM

During the workshop, we dove deep into the key functionalities of SMAX Service Desk that streamline work for users, resolvers, and administrators alike. We shared practical tips on accelerating day-to-day IT service management.

What was the agenda for the March workshop?

Typical Incident Resolution in Relation to Incidents
Incident Analysis Leading to Problem Management
Request, Incident, and Problem as a Source of Release-Driven Change
Automated Deployment of Changes to a Production Kube Cluster (CI/CD)
From Idea, Through Solution Design, to Change Implementation