We provide a digital self-service experience for IT and non-IT services with mobile GUI for operators, native mobile application for end users, virtual agents, social collaboration, ChatOps – driven by machine learning, analytics, and automation – based on Opentext SMAX technology.
The area of automated testing of functionality and performance of applications increases their efficiency, ensures higher reliability and faultlessness of this software in their real operation, when the customer needs to rely 100% on the final product.
Increasing the efficiency of business processes by automating them and minimizing routine tasks performed by people. Solving the problem of staff shortages through the use of IT robots. Use the intelligence and creativity of your people for activities that require human skills.
We help you to transform your IT organization from a cost function to a value creator by simplifying and automating IT operations. Using AIOps, incoming data is analyzed, alerting you to potential trouble and remediating – before impacting business. All of it based on Opentext OpsBridge technology.
We provide Knowledge Management tools which give managers the ability to arm executives, marketers, salespeople, and customer service representatives with the organization’s top resources and help them work more efficiently. You will increase productivity and reduce time employees searching for info.
We provide tools for E2E views of your servers, storage, LAN and SAN. The tools will save your money in operations monitoring by predicting utilization bottlenecks in virtualized environment, by policy-based alerts, by views of overall health status of systems, by special capacity reports and forecasting features.
At the itSMF Czech Republic conference “The Power of Change” (28–29 January 2026), INTEDO, in cooperation with OpenText, will be preparing a complementary program focused on practical demonstrations of modern service management. Our goal is to show visitors how change can work in practice—through live demonstrations of ITSM and ESM solutions, concrete process scenarios, real-life examples from day-to-day operations, and the use of artificial intelligence.
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We wrapped up 2025 with a workshop focused on connecting the Service Desk and artificial intelligence: participants gained insights into the practical use of AI for faster ticket processing and automation of routine tasks, while we showcased how AI supports a multilingual environment and simplifies documentation creation.
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On 28–29 January 2026, the itSMF Czech Republic conference will take place under the theme “The Power of Change,” focusing on the true essence of transformation in IT and service management. Today, change is no longer just about new processes or technologies, but above all about a shift in mindset, culture, and the way we work with people.
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