Articles and workshops | INTEDO – Optimization of IT services

ITOM Workshop Series 2025

In collaboration with OpenText, we've prepared a series of workshops for 2025 focused on IT Operations Management (ITOM) and IT Service Management (ITSM) solutions. Our upcoming ITOM workshops will specifically highlight the SMAX (Service Management Automation X) and UCMDB (Universal CMDB) platforms, providing you with valuable insights and practical demonstrations for effective ITOM business management.

OpenText SMAX Event Prague

In September, we had the opportunity to meet in person with representatives from OpenText and customers who utilize the SMAX (Service Management Automation X) ITSM platform within their organizations. During the meeting, customers indicated that the most frequently used processes in their companies include Request Management, Incident Management, Change Management, and also IT Asset Management.

Professional Service Desk and Efficient Management of IT and Non-IT Services

During the workshop held on August 22, 2024, we demonstrated how to streamline business processes and enhance user satisfaction using a professional SMAX Service Desk. We showcased how to effectively manage requests, incidents, and changes, and improve communication between IT and other departments.

What's new in SMAX ITSM solution for 2024

We introduced the main new features in the latest version of the Service Management Automation X (SMAX) HelpDesk tool. On July 26, 2024, we looked at how the Aviator function empowers users to resolve common requests independently. From an infrastructure perspective, we showed how the new version of SMAX can be deployed to production faster using Helm. We also covered the updates to the mobile application, which is fully available for SMAX on both Android and Mac operating systems.

Webinar: Functional Testing and AI Utilization

We collectively demonstrated how Artificial Intelligence (AI) can be leveraged within business processes today using the UFT One tool, and also how to streamline and automate functional software testing. The workshop focused on areas of functional testing automation that utilize Artificial Intelligence (AI). We held discussions on topics such as how to use UFT One and what the current trends in functional testing are. During the workshop, demonstrations of functional testing with Opentext UFT One were conducted, and the potential uses of this tool were presented.

Getting Started with an ITIL-Compliant ITSM Solution

This webinar discussed how an ITSM solution that complies with the ITIL methodology can be practically applied to processes such as Request Management, Change Management, and Incident Management. The online webinar on "Practical Introduction to an ITIL-Compliant ITSM Solution" took place on May 16, 2024.

Webinar: Managing IT Services from a Single Platform

At our online workshop, "IT Service Management Under One Roof," you discovered how to leverage a single tool for your ITSM solutions. We demonstrated in a demo environment how easily IT processes can be managed within SMAX, how to utilize automation, how to synchronize processes, and how the tool can also serve as an ESM solution.

Prague, 19/09/2023 – SMA Knowledge and News Seminar

As part of the SMAXTEMBER program focused on knowledge and news of Service Management Automation, we prepared a seminar in the ANDAZ HYATT hotel in Prague in cooperation with OpenText (Micro Focus).

What does it mean to be a global market leader?

Every company wants to be a global market leader. Being a global leader not only means you're among the best in your industry, but it also assures current and potential customers of your organization's long-term viability. But what exactly is a global market leader, and what does your organization need to do to become one?