Articles and workshops | INTEDO – Optimization of IT services

SMAX and Artificial intelligence

Do you know how to enable your ITSM department to make a revolutionary leap? At our workshop, you discovered how Artificial Intelligence (AI) will transform the way you work. SMAX, in combination with AI, allows you to automate routine tasks, improve the accuracy of ticket classification, and provide faster, more efficient support to your users. We demonstrated how AI can transform your data into valuable knowledge and how to reduce IT service costs. The future of ITSM is here!

Master ITIL Excellence with SMAX

During our recent workshop focused on ITIL standards within SMAX, we delved into critical operational challenges. Key discussion points included strategies for effectively resolving outstanding requests and reported incidents, enhancing the overall quality of service delivery, and ensuring comprehensive visibility into requests and reported defects to boost employee efficiency. Furthermore, we explored methods for rapid and effective process automation, ensuring full adherence to ITIL methodologies across core processes such as Request Management, Change Management, and Incident Management.

ITOM Workshop Series 2025

In collaboration with OpenText, we've prepared a series of workshops for 2025 focused on IT Operations Management (ITOM) and IT Service Management (ITSM) solutions. Our upcoming ITOM workshops will specifically highlight the SMAX (Service Management Automation X) and UCMDB (Universal CMDB) platforms, providing you with valuable insights and practical demonstrations for effective ITOM business management.

OpenText SMAX Event Prague

In September, we had the opportunity to meet in person with representatives from OpenText and customers who utilize the SMAX (Service Management Automation X) ITSM platform within their organizations. During the meeting, customers indicated that the most frequently used processes in their companies include Request Management, Incident Management, Change Management, and also IT Asset Management.

Professional Service Desk and Efficient Management of IT and Non-IT Services

During the workshop held on August 22, 2024, we demonstrated how to streamline business processes and enhance user satisfaction using a professional SMAX Service Desk. We showcased how to effectively manage requests, incidents, and changes, and improve communication between IT and other departments.

What's new in SMAX ITSM solution for 2024

We introduced the main new features in the latest version of the Service Management Automation X (SMAX) HelpDesk tool. On July 26, 2024, we looked at how the Aviator function empowers users to resolve common requests independently. From an infrastructure perspective, we showed how the new version of SMAX can be deployed to production faster using Helm. We also covered the updates to the mobile application, which is fully available for SMAX on both Android and Mac operating systems.

Webinar: Functional Testing and AI Utilization

We collectively demonstrated how Artificial Intelligence (AI) can be leveraged within business processes today using the UFT One tool, and also how to streamline and automate functional software testing. The workshop focused on areas of functional testing automation that utilize Artificial Intelligence (AI). We held discussions on topics such as how to use UFT One and what the current trends in functional testing are. During the workshop, demonstrations of functional testing with Opentext UFT One were conducted, and the potential uses of this tool were presented.

Getting Started with an ITIL-Compliant ITSM Solution

This webinar discussed how an ITSM solution that complies with the ITIL methodology can be practically applied to processes such as Request Management, Change Management, and Incident Management. The online webinar on "Practical Introduction to an ITIL-Compliant ITSM Solution" took place on May 16, 2024.

Webinar: Managing IT Services from a Single Platform

At our online workshop, "IT Service Management Under One Roof," you discovered how to leverage a single tool for your ITSM solutions. We demonstrated in a demo environment how easily IT processes can be managed within SMAX, how to utilize automation, how to synchronize processes, and how the tool can also serve as an ESM solution.