Articles and workshops | INTEDO – Optimization of IT services

Transforming IT Service Management at CD Cargo

In today’s fast-paced, technology-driven landscape, effective IT service management is crucial for maintaining competitiveness and ensuring high customer satisfaction. Without a robust system to manage requests, incidents, and changes, organizations face increasing challenges in keeping up with rapid innovation and growing demands. Recognizing these challenges, ČD Cargo chose to implement OpenText™ Service Management (SMAX) to optimize its IT processes and enhance overall ICT operations.

IT Asset Mastery: Managing Infrastructure with SMAX

Our May workshop focused on achieving comprehensive oversight of your IT assets. You learned how to implement software and hardware asset management using OpenText tools and gain a complete overview of your IT infrastructure.

Unlock seamless Change Management in your Service Desk

The organized workshop focused on gaining insights into an effectively implemented change management process, enabling the minimization of risks, accelerated change implementation, and improved overall IT service quality.

Unlocking SMAX: Real-World Solutions for ITSM

During the workshop, we dove deep into the key functionalities of SMAX Service Desk that streamline work for users, resolvers, and administrators alike. We shared practical tips on accelerating day-to-day IT service management.

SMAX and Artificial intelligence

Do you know how to enable your ITSM department to make a revolutionary leap? At our workshop, you discovered how Artificial Intelligence (AI) will transform the way you work. SMAX, in combination with AI, allows you to automate routine tasks, improve the accuracy of ticket classification, and provide faster, more efficient support to your users. We demonstrated how AI can transform your data into valuable knowledge and how to reduce IT service costs. The future of ITSM is here!

Master ITIL Excellence with SMAX

During our recent workshop focused on ITIL standards within SMAX, we delved into critical operational challenges. Key discussion points included strategies for effectively resolving outstanding requests and reported incidents, enhancing the overall quality of service delivery, and ensuring comprehensive visibility into requests and reported defects to boost employee efficiency. Furthermore, we explored methods for rapid and effective process automation, ensuring full adherence to ITIL methodologies across core processes such as Request Management, Change Management, and Incident Management.

ITOM Workshop Series 2025

In collaboration with OpenText, we've prepared a series of workshops for 2025 focused on IT Operations Management (ITOM) and IT Service Management (ITSM) solutions. Our upcoming ITOM workshops will specifically highlight the SMAX (Service Management Automation X) and UCMDB (Universal CMDB) platforms, providing you with valuable insights and practical demonstrations for effective ITOM business management.

OpenText SMAX Event Prague

In September, we had the opportunity to meet in person with representatives from OpenText and customers who utilize the SMAX (Service Management Automation X) ITSM platform within their organizations. During the meeting, customers indicated that the most frequently used processes in their companies include Request Management, Incident Management, Change Management, and also IT Asset Management.

Professional Service Desk and Efficient Management of IT and Non-IT Services

During the workshop held on August 22, 2024, we demonstrated how to streamline business processes and enhance user satisfaction using a professional SMAX Service Desk. We showcased how to effectively manage requests, incidents, and changes, and improve communication between IT and other departments.