How can you manage changes in your IT environment without slowing down operations or increasing risk? The Change Management Without Slowing Down Operations workshop presented practical approaches to planning, approving, and implementing changes with a strong focus on stability and efficiency. We looked at how to set up processes that enable faster innovation without negatively affecting day-to-day business operations.
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The IT world is constantly evolving, and with it, best practices. The arrival of the ITIL 5 methodology represents the next evolutionary step in service management. What new features does it bring compared to the previous version, ITIL 4, and why should you care? Find out how artificial intelligence and a broader enterprise scope are changing the rules of the game.
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The workshop showed how to build a CMDB that reflects the actual state of your environment. We looked at ways to automatically collect data from systems, enrich it with additional information, and use it for impact analysis and decision-making in IT operations.
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At the itSMF Czech Republic conference “The Power of Change” (28–29 January 2026), INTEDO, in cooperation with OpenText, will be preparing a complementary program focused on practical demonstrations of modern service management. Our goal is to show visitors how change can work in practice—through live demonstrations of ITSM and ESM solutions, concrete process scenarios, real-life examples from day-to-day operations, and the use of artificial intelligence.
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We wrapped up 2025 with a workshop focused on connecting the Service Desk and artificial intelligence: participants gained insights into the practical use of AI for faster ticket processing and automation of routine tasks, while we showcased how AI supports a multilingual environment and simplifies documentation creation.
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On 28–29 January 2026, the itSMF Czech Republic conference will take place under the theme “The Power of Change,” focusing on the true essence of transformation in IT and service management. Today, change is no longer just about new processes or technologies, but above all about a shift in mindset, culture, and the way we work with people.
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At the November workshop “Explore Service Desk functions that drive your IT forward” we will showcase how the modern Service Desk SMAX from OpenText can streamline IT process management and support your organization’s digital transformation. You will gain insights into the possibilities of automation, standardization, and process integration within IT services. Join us and get inspired by practical demonstrations that will help simplify the daily work of your teams.
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ITSM is your engine for efficiency, not a roadblock. Together with OpenText, we'll reveal how the SMAX platform and AI can eliminate manual routines and reduce your reliance on expensive consulting. Discover through practical use cases how to achieve hyper-efficiency and truly automated IT.
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Discover how to truly take control of your IT infrastructure – from the lifecycle of configuration items, through uncovering Kubernetes architecture, to transforming your CMDB into a powerful tool for reporting and analysis. You will also learn to anticipate the impact of changes through advanced Impact Analysis and leverage OData for open access to your infrastructure data. This workshop connects practical use cases for effective IT management and optimization.
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